Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. 

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

 

Learn how to 

• Understand what conflict and conflict resolution mean

• Understand all six phases of the conflict resolution process

• Understand the five main styles of conflict resolution

• Be able to adapt the process for all types of conflicts

• Be able to break out parts of the process and use those tools to prevent conflict

• Be able to use basic communication tools, such as the agreement frame and open questions

• Be able to use basic anger and stress management techniques

 

ABOUT OUR COURSES

Our courses are designed with quality content. The exams at the end of each section are to test your knowledge and adds to your participation in the course. The exams are checked and marked by National Skills Qualified Trainers. A certificate is issued within 24 hrs on completion of each course.

The National Skills is an online professional development program that will provide you with specialist training in the field of Personal / Professional Development.

 

ASSESSMENT

• No due dates

• Multiple choice 

• Multiple tries

 

COURSE FEE

To view the course fees and payment options for this program, please click here.

 

BENEFITS

• Become fully trained and improve your employment opportunities

• Study online via our LMS;

• Written by industry experts;

• Interactive simulations for many programs;

• All content provided online;

• Easy to understand course content;

• Certificate issued for your CV and emailed to your inbox. 

 

HOW TO ENROL

Enrolment Process

The National Skills website offers course outlines, units, course fees and other information. Select your course and click Add to Cart. Finalise your payment and start immediately online.