Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. 

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

 

Learn how to 

• State what customer service means in relation to all your customers, both internal and external

• Recognize how your attitude affects customer service

• Identify your customers’ needs

• Use outstanding customer service to generate return business

• Build good will through in-person customer service

• Provide outstanding customer service over the phone

• Connect with customers through online tools 

• Deal with difficult customers

 

ABOUT OUR COURSES

Our courses are designed with quality content. The exams at the end of each section are to test your knowledge and adds to your participation in the course. The exams are checked and marked by National Skills Qualified Trainers. A certificate is issued within 24 hrs on completion of each course.

The National Skills is an online professional development program that will provide you with specialist training in the field of Personal / Professional Development.

 

ASSESSMENT

• No due dates

• Multiple choice 

• Multiple tries

 

COURSE FEE

To view the course fees and payment options for this program, please click here.

 

BENEFITS

• Become fully trained and improve your employment opportunities

• Study online via our LMS;

• Written by industry experts;

• Interactive simulations for many programs;

• All content provided online;

• Easy to understand course content;

• Certificate issued for your CV and emailed to your inbox. 

 

HOW TO ENROL

Enrolment Process

The National Skills website offers course outlines, units, course fees and other information. Select your course and click Add to Cart. Finalise your payment and start immediately online.