Handling a Difficult Customer

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. 

With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

 

Learn how to 

• Cultivate a positive attitude

• Manage internal and external stress

• Develop abilities to listen actively and empathize

• Build a rapport with customers in person and over the phone

• Understand the diverse challenges posed by customers

• Develop strategies to adapt to challenging circumstances

 

ABOUT OUR COURSES

Our courses are designed with quality content. The exams at the end of each section are to test your knowledge and adds to your participation in the course. The exams are checked and marked by National Skills Qualified Trainers. A certificate is issued within 24 hrs on completion of each course.

The National Skills is an online professional development program that will provide you with specialist training in the field of Personal / Professional Development.

 

ASSESSMENT

• No due dates

• Multiple choice 

• Multiple tries

 

COURSE FEE

To view the course fees and payment options for this program, please click here.

 

BENEFITS

• Become fully trained and improve your employment opportunities

• Study online via our LMS;

• Written by industry experts;

• Interactive simulations for many programs;

• All content provided online;

• Easy to understand course content;

• Certificate issued for your CV and emailed to your inbox. 

 

HOW TO ENROL

Enrolment Process

The National Skills website offers course outlines, units, course fees and other information. Select your course and click Add to Cart. Finalise your payment and start immediately online.