BSB30120 Certificate III in Business (Customer Engagement)

RPL OR COURSE?

RPL

Recognition of Prior Learning (RPL) is a process that can be completed in a short time frame. It's based on skills, knowledge and evidence you have already acquired over the years to meet the requirements for the qualification.

Evidence for RPL may include:

• Proven work experience
• Life experiences (including voluntary work and leisure pursuits)
• Previous study (Qualifications, industry training, professional development programs or units)
• References from qualified persons

RPL can be conducted via online delivery and through workplace training.

If a student fails to demonstrate competency in some units required to gain the qualification, Gap Training is used to gain competency in those units. It can be customised to suit the individual client needs. Up to 4 units of gap training are included in your RPL Fee. Additional fees apply for further gap training units.

3 months enrolment period to complete RPL.

Course

A Course is a process that can be completed in a longer time frame. It’s designed for those who have little or no previous experience in this field of qualification. The course will help train you to achieve the required skills and knowledge needed to gain this qualification.

Course training requires access to a workplace and tools. Please check the student handbook for the list of resources required for each unit of competency. If you require access to a workplace, you will need to inform National Skills prior to enrolment so we can arrange access to a workplace for you.

This Course can be conducted via online delivery and through workplace training.

WHAT WILL I LEARN?

This qualification provides you with the required skills and knowledge to perform a Customer Service job role.

This may include a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. This possibly involves using some discretion, judgment and relevant theoretical knowledge. This could include providing technical advice and support to a team.

CAREER OPPORTUNITIES

Depending on the specialisation selected, occupational titles may include:​

• Customer Service Representative

ENTRY REQUIREMENTS

There are no entry requirements for this qualification.

UNITS OF COMPETENCY

Total number of units = Thirteen (13)

• Six (6) core units
• Seven (7) elective units

Core Units of Competency

• BSBCRT311 Apply critical thinking skills in a team environment
• BSBPEF201 Support personal wellbeing in the workplace
• BSBSUS211 Participate in sustainable work practices
• BSBTWK301 Use inclusive work practices
• BSBWHS311 Assist with maintaining workplace safety
• BSBXCM301 Engage in workplace communication

Elective Units of Competency

• BSBWRT311 Write simple documents
• BSBTEC301 Design and produce business documents
• BSBPEF301 Organise personal work priorities
• BSBOPS304 Deliver and monitor a service to customers
• BSBOPS305 Process customer complaints
• BSBXDB301 Respond to the service needs of customers and clients with disability
• SIRXPDK001 Advise on products and services

COURSE / QUAL RECOGNITION

BSB30120 Certificate III in Business (Customer Engagement)

This qualification provides a nationally recognised outcome for persons seeking recognition in a Customer Service role.

Licensing Requirements:

No licensing, legislative or certification requirements apply to this qualification.

What are the Pathways:

After successful attainment of this qualification, many in the Business Services industry go onto upgrading to other qualifications such as:

• BSB50820 Diploma of Project Management

FEES

RPL - $2800

• Includes 4 Gap Training Units
• $1000 on enrolment and $1800 balance on completion
• Additional Gap Training $420 per unit

Course - $4200

• Payment Plan available on request