At our registered training organisation, we take great pride in being at the forefront of Australia's local and national training sectors. While our primary focus lies in delivering comprehensive training solutions to companies and their employees, we are equally committed to supporting individual students in their quest to achieve qualifications. We firmly believe that when education and experience align with clear goals, remarkable outcomes can be achieved.

Several of our dedicated team members have been with us since our inception and are part of the esteemed National Skills founder group. They continue to provide consistency and foster long-term relationships with our clients and industry experts.

Every National Skills trainer and assessor is highly qualified and possesses up-to-date certifications, as mandated by the Australian Skills Quality Authority (ASQA). This emphasis on qualified and current trainers and assessors directly benefits you, as it guarantees the delivery of top-notch training and assessment services. By earning a nationally recognised certificate of qualification through our organisation, you will enhance your employability prospects significantly.

We extend a warm welcome to all students who choose to embark on the path of learning and qualification attainment with us.

About Us

National Skills Values

We value our reputation as a quality training organisation. For this to occur, our priority has and is always, to meet our client’s needs and goals.

National Skills has a firm place in the industry, and values maintaining relationships with businesses with a dual purpose in mind:

To ensure our students have quality mentors, work placement and employment.
To guarantee National Skills are current/relevant in industry practice, therefore creating longevity for our company and all its employees.

What you can expect from us

ASQA (Australian Skills Quality Authority) compliant trainers with current qualifications
National certification compliant with your state
Experienced mentors/trainers from the industry
Timely, constructive feedback on your assessments
Additional support with easy access to trainers and assessors

National Skills-Regulator A0 organisations (RTOs) in Australia are audited and monitored by the Australian Skills Quality Authority (ASQA). While ASQA is not a personal advocate for students, they encourage students to support quality providers by sharing feedback or concerns with them (ASQA).

The following link provides information on the recommendation/or complaints process.

https://www.asqa.gov.au/about/complaints

Our guarantee to you

The team at National Skills is committed to providing a pleasant, friendly, and engaging environment for the duration of your chosen course. You can be confident all resources needed, such as access to your online portal, materials, and support services will be open to you and easily accessible upon completion of the essential paperwork and deposited funds.

Competency-based Training Explained

Competency-based training (CBT) is an approach to education and training that focuses on learning or confirming the practical skills you hold that are needed for a job or industry. It has clear goals, assessments, and personalised learning paths. CBT recognises previous learning and adapts to individual needs. Its aim is to produce graduates who are ready for the job market.

About You

How does it apply to me when I am taking the RPL pathway to a qualification?

RPL assessors compare an individual's existing knowledge and skills to qualification standards. Methods used include interviews, portfolio reviews, observations, and practical assessments. Competency-based learning in RPL allows individuals to gain recognition for skills acquired through experience, saving time and effort. It meets current industry standards, ensuring qualifications are based on actual capabilities, not just knowledge. This practical approach verifies and validates skills, enhances career prospects, and offers flexibility.

How does it apply to me when I am doing the full course to secure a qualification?

This learner-centred approach emphasises your strengths and weaknesses. It provides additional support and flexibility, going beyond traditional classroom exams to assess your knowledge and understanding. Unless otherwise stated, written assessments are conducted in the comfort of your own home, allowing you to take your time, reflect on your answers, and provide evidence of your understanding. You are required, where possible, to provide answers in your own words.

Foundation skills and entry requirements (Pre-requisites)

Entry Requirements

Certain courses may require students to have completed specific courses or have a specific level of knowledge in a related subject area. Not all courses need entry requirements, however, where they are necessary, all prerequisites are located on the National Skills website. Locate the course you have selected from the drop-down menu and open the tab labelled “Entry Requirements”.

Related License Requirements

Before enrolment applicants are strongly encouraged to contact licensing authorities in their state to confirm if the license they are seeking states completion of full course or specific units of competency (part course).

NOTE: You are advised to contact a team member at National Skills if you do not think you are eligible for a course due to the entry requirements. The team is experienced and can provide direction on the best way to meet eligibility requirements.

Confidentiality & Student Records

Information that you submit to National Skills (written or otherwise)

Any material you submit to us for assessment, as well as your details, are treated with strict confidentiality. Only staff directly involved with your training program or with administrative responsibilities for record keeping have access to confidential information. According to privacy legislation, no information about students or their studies can be disclosed to a third party without your written consent. The enrolment form includes a Privacy Statement that must be signed, along with the Declaration section of the form.

NOTE: Documents or videos used from your place of work may be bound by copyright and must have written consent from the source.

Enrolment Requests - Barriers to Learning or Special Needs

We understand that individual circumstances may require additional considerations. If you have any challenges or special needs that may affect your ability to meet the designated timeframe or task, kindly inform our administration during the pre-enrolment stage. This will allow us to better assist you and make any reasonable adjustments or modifications needed.

Information provided by National Skills (written or otherwise)

Please be aware that all information provided to you is considered confidential and proprietary. It should only be used for its intended purpose, and you are not authorised to share any of the materials with others. Unauthorised distribution of these materials would undermine National Skill's competitive advantage, and any violation of this obligation will be pursued under Intellectual Property laws.

You are expressly prohibited from copying, sharing, or distributing this document or any related materials without the explicit written permission of National Skills.

The information is intended solely for the personal educational use of the enrolled student and is not to be uploaded, shared, or distributed to any document-sharing sites, external parties, or any other platforms that could lead to wider unauthorised dissemination.

Results and Records

Student results and certification records are securely stored as per ASQA regulations. It's highly recommended that students keep a personal copy of their assessment work since this information is retained for six months only. However, assessment results and qualification records are retained for a longer period by the standards set for Registered Training Organisations (RTOs).

During enrolment, we create your student records electronically and in hardcopy format. These records include essential documents such as the interview report, enrolment form, fee arrangements, student identification, and applications for Recognition of Prior Learning (RPL) or Mutual Recognition.

Our dedicated administration team manages and updates your student records on the National Skills database. If there are any changes to your enrolment details, unit results, attendance records, or personal information, simply provide them directly to our student administration for data entry.

You have the right to request a copy of your data profile, and we kindly ask you to provide proof of identification for verification purposes.

Our enrolment forms include provisions allowing National Skills staff or representatives from the Office of Training and Tertiary Education to access your data for monitoring your progress. Rest assured that all other data is securely held and treated with the utmost confidentiality.

Note: Access to your student data by third parties requires your explicit consent.

Identity Verification

To protect your personal information, our staff verifies the identity of individuals seeking access to your student records before releasing any data.
For in-person requests, we kindly ask you to provide some form of identification to ensure compliance with our policy and safeguard your privacy.
If you make a telephone request, we request you to submit your request in writing, preferably via email. Once we receive your written request, we will promptly process it following our policy guidelines.

Pathways to Qualification & Standards

Rules of Evidence Applied

Training organisations must adhere to the Rules of Evidence when assessing participants. These rules emphasise the importance of having evidence that is Valid, Sufficient, Authentic, and current to demonstrate understanding, knowledge, and skills. Assessors will evaluate the participants' work based on these requirements to ensure compliance. Below is an explanation of what assessors look for in the assessment process.

Validity:

Ensure evidence directly relates to the assessed competency.
Establish a clear connection between assessment tasks, evidence presented, and assessment requirements.

Sufficiency:

Gather enough evidence to make a valid judgment of competence.
Recognise that the quantity of evidence needed may vary among learners based on their progress and abilities.

Authenticity:

Verify that the evidence belongs to the learner being assessed and reflects their skills and knowledge.
Confirm the identity of the enrolled learner, especially in distance or online training settings.
Utilise online systems to check for plagiarism or identical content in independent study submissions.

Currency:

Assess the validity of evidence based on its relevance to the current time.
Consider the time elapsed since the evidence was generated when evaluating competence.
Take into account the need for up-to-date skills and knowledge in certain industries, while also recognising the potential for "gap training" programs.

Note: Assessors with current industry expertise need to exercise judgment when evaluating currency.

Assessor Guidelines Applied for Fair and Reliable Assessment

Our assessors follow the guidelines recorded below to ensure compliance and effective assessment.

Fairness:

Consider the individual learner's needs throughout the assessment process.
Apply reasonable adjustments when appropriate to accommodate the learner's needs.
Inform learners about the assessment process, allowing them to challenge results and request reassessment if necessary.

Flexibility:

Customise assessment to fit the learner's specific needs.
Recognise and assess competencies acquired from various sources and methods.
Utilise a variety of assessment methods suitable for the context, unit of competency, and individual.

Validity:

Justify assessment decisions based on evidence of the learner's performance.
Ensure assessment covers a broad range of essential skills and knowledge.
Integrate practical application of knowledge and skills into assessment.
Demonstrate that the learner can apply skills and knowledge in similar situations.

Reliability:

Consistently interpret evidence presented for assessment.
Maintain comparability of assessment results regardless of the assessor conducting the assessment.

What is Recognition of Prior Learning (RPL)

Recognition of prior learning means that National Skills recognises your experience in the industry along with any formal or informal education you have undertaken or completed. This means time spent learning in an informal setting, such as “on the job” or “working in industry” from a variety of sources has not been meaningless.

The evidence used may include items such as:

Portfolio of work
Certificate of participation
Letters from employees and work colleagues
Customer reviews/or feedback
Discussion and questions with an assessor

In addition to the evidence listed above, all applicable/relevant formal training in industry are valid such as:

Certificate 111
Certificate lV
Diploma
Degree

RPL (Recognition of Prior Learning) –The Benefits

Yes, choosing the Recognised Prior Learning route to secure a qualification has a real advantage. RPL has been put in place by the government to encourage all Australians to commence, either formal education, receive recognition by securing a formal qualification, upskill on existing knowledge, or choose a meaningful change in career direction.

National Skills recognises the Recognition of Prior Learning (RPL) evidence that meets the current VET Quality Framework. Additionally, we accept certificates, qualifications, and/or statements of attainment from other registered training establishments by the national recognition guidelines.

RPL/The list of benefits that mean you:

Avoid unnecessary expenses and time by focusing on areas where you need to develop your skills and knowledge.
Accelerate the process of obtaining your qualifications by identifying areas where you are already competent and experienced.
Enhance your career prospects and increase your competitiveness in the job market by broadening your skill set through training and qualifications.
Gain the confidence of potential employers or customers by having credentials that validate your knowledge and experience, demonstrating your ability to provide quality services.
Increase your earning potential by qualifying for higher rates or levels of pay, as qualified individuals are typically compensated at a higher rate.
Enhance your job security by staying up to date with industry standards and practices through continued training and education.
Build a stronger resume/CV by adding relevant qualifications and certifications that demonstrate your commitment to professional development.
Identify gaps in your knowledge, understanding, and experience to ensure that you are current with industry practices and maintain your competitive edge.
Obtain your qualifications while working, allowing you to balance your job responsibilities and education requirements.
Secure financial support from your employer to obtain your qualifications, demonstrating your value as a qualified and reliable employee.

The RPL pathway has the potential to accelerate the process for workers experienced in their industry to secure a nationally recognised certificate of qualification quickly. If your work meets national standards, this pathway can negate/or minimise an entire course learning workload.

Duration for RPL (Recognised Prior Learning)

RPL students are given a standard period of 3 months to complete their course.

RPL- Request for Extension

When submitting a request for an extension, please be aware that there may be additional fees involved. These fees are necessary to cover the administrative and operational costs associated with granting extensions.

Note: Multiple extension requests without evidence of contact, effort, or reasonable explanations may be subject to denial. We encourage you to provide valid reasons for needing an extension, along with a clear demonstration of your continued engagement and progress in the course.

Understand the language (jargon)

RTOs (Registered Training Organisations) may use various jargon or terminology specific to the vocational education and training industry. See some of the examples below.

Experience in industry

Industry experience is crucial in the RPL process as it provides tangible evidence of competence, demonstrates relevant skills, offers a contextual understanding of the industry, enables professional judgment, and provides opportunities for networking and collaboration. It allows applicants to draw upon their practical experiences to showcase their capabilities and fulfil the requirements for the qualification they are seeking through RPL.

To Validate/or Validation: The process of reviewing and verifying the assessment methods and tools used to ensure they are fair, valid, and reliable.
RPL (Recognition of Prior Learning): The process of assessing an individual's skills, knowledge, and experience against the requirements of a formal qualification to determine if they meet the competency standards.
AQF (Australian Qualifications Framework): The national framework that classifies and sets the standards for qualifications in the Australian education and training system.
Unit of Competency: A specific component of a qualification that represents a defined set of skills, knowledge, and performance criteria.
Training Package: A set of nationally endorsed standards and qualifications that define the skills and knowledge required for specific industry sectors or occupations.
VET (Vocational Education and Training): Education and training that focuses on providing practical skills and knowledge required for specific industries or occupations.
Training Needs Analysis: The process of identifying the skills and knowledge gaps within an organisation or individual to determine the training requirements.
Assessment Task: An activity or task designed to evaluate a learner's competency against the performance criteria of a unit of competency.
Competency-based Training: Training that focuses on developing the practical skills and knowledge necessary to perform specific tasks and meet industry standards.
Pathways: Various routes or options for individuals to progress through their education and training, including different qualification levels or specialisations.
LLN (Language, Literacy, and Numeracy): Refers to the core skills of communication, reading, writing, and numeracy that are essential for successful learning and performance in vocational training.
Assessor: A person responsible for conducting assessments and evaluating the competency of learners against the required standards.
RTO Standards: The set of standards and guidelines that RTOs must meet to maintain their registration and deliver quality training and assessment services.
Training Plan: A documented plan that outlines the training objectives, delivery methods, assessment strategies, and timelines for a specific course or qualification.
Work-Based Learning: Training that takes place in a real workplace environment, allowing learners to apply their skills and knowledge directly to their job tasks.

It's important to note that specific jargon and terminology may vary slightly depending on the region and the regulatory framework in place.

What is Gap Training?

Gap training, also known as gap assessment or gap filling, is a process that occurs when a person seeks to obtain a qualification through Recognition of Prior Learning (RPL). RPL is a method of assessing an individual's skills, knowledge, and experience against the requirements of a formal qualification.

During the RPL assessment, if there are any gaps identified between the individual's existing skills and the competency requirements of the qualification, gap training may be necessary. Gap training aims to bridge these identified gaps by providing additional training or learning opportunities to ensure that the individual acquires the necessary skills and knowledge to meet the qualification requirements.

Gap training can take various forms, such as attending specific courses, workshops, or practical training sessions. The purpose is to provide the individual with the opportunity to gain the missing competencies and meet the standards set by the qualification. Once the gap training is completed, the individual will have fulfilled all the requirements for the qualification and can be awarded the relevant certification.

COMBINATION - Recognition of Prior Learning (RPL) & Gap Units

Recognition of Prior Learning (RPL) and gap units means that you can use credits from other courses or units you have finished to count towards a qualification. These units are chosen by the trainer or assessor based on the skills or competencies you may be missing, and completing these units helps bridge those gaps and ensures that you meet all the requirements for the desired qualification. In other words, gap units are designed to address any areas where you may need additional learning or training to achieve the qualification through RPL.

Students intending to apply for RPL must discuss this with National Skills to ensure eligibility before they apply. The trainer and assessor will take the information listed below into consideration.

Experience in the industry

(Practical knowledge, skills, and understanding that an individual gains through working in a specific field or sector)

Statement of attainment

(Document issued by training organisation for completing a unit of competency).

Credits for units already completed are current

(Same name and code or considered equivalent to a current unit of competency)

Qualification and Transcript of units completed

(Students will be requested to forward a copy of their qualification and transcript which lists units that were completed as satisfactory).

Note: If Extensive Gap Training Needed

In cases where a substantial number of units of competency are required for gap training towards a qualification, the trainer and assessor will advise you to consider enrolling in a complete course. This recommendation ensures that you receive comprehensive training and covers all the necessary units needed to meet the qualification requirements effectively.

Full Course-Assessment Tools and Resources

Full Course - Timeframe

Full course students are given twelve (12) months to complete and can be conducted via online delivery and workplace training. The additional cost of a full course reflects the additional time needed to complete it.

Assessment Tools Explained

For each unit, there are two core assessment methods.

Part 1: KE-Knowledge Evidence

Part 2: PE-Performance Evidence

Knowledge Evidence-Full course

Knowledge evidence assessment refers to the process of assessing a learner's understanding and comprehension of specific knowledge about a subject.

A knowledge evidence assessment asks the learner questions or provides written scenarios that require them to explain their understanding of key concepts, principles, and facts. This assessment method determines the learner's knowledge in a specific area.

The specific assessment method used may change depending on the requirements of the assessment, however, knowledge evidence can take various forms, including:

written explanations
quizzes
multiple-choice questions
Short answer responses
essays
oral presentations

Knowledge evidence assessments are essential for assessing a learner's understanding of each subject. They enable assessors to evaluate the learner's comprehension of crucial concepts and pinpoint areas that require further learning and assessment.

Note: Unless alternative arrangements are made with National Skills, written assignments must be submitted online through the student portal for evaluation.

Performance Evidence - Full Course

Performance-based evidence requires learners to demonstrate their knowledge and skills through real-world tasks and/or simulations, this method provides an accurate evaluation of your abilities.

Tasks are explained in the document labelled “Performance Evidence.” Take your time to read the instructions, if you have questions about the task, you are encouraged to discuss the details with a trainer. Evidence you have created or collected for the Performance Evidence assessment is submitted for assessment.

Some types of evidence you could use:

Workplace documents (authorised by a supervisor or appropriate person who is experienced in the subject)
Audio-taped or videotaped evidence
photographs/images
Sample work that you have participated in, contributed to, and /or completed.
submission of assignments/tasks as email attachments
work-based projects

Note: If you have difficulty uploading your evidence to the portal, ask for support to walk you through the process. If after seeking support, you are unable to upload the information you can send it via email to your trainer. Ensure that the details needed for the assessor to identify your submission.

Full Name (enrolled name)
Course name
Code name
Ensure all information on the original document is complete and unchanged

Our Resources + External Resources

Each study unit includes a Learner's Guide and extra materials to support your learning.

Conducting your research on the topic is an important part of your learning process.

Researching from external sources like government departments, local authorities, or experienced people currently working in the industry can help you develop and strengthen your skills and confidence.

In the workplace, you may need to refer to Acts, Regulations, or Codes of Practice specific to your state.

Studying provides an opportunity to improve these skills and gain confidence.

It is valuable to become comfortable with accessing additional online information, as this is a sought-after skill in today's workplace.

IMPORTANT:

If you have trouble accessing information or don't understand any requirements, remember that you're here to learn.

Don't hesitate to ask your trainer for assistance; they are supportive and will provide wholehearted help.

Fees, Charges, and Refunds

Overview of Course Selections and Cost

Please note that the costs, credits, and requirements may vary depending on your chosen course. An experienced trainer can review the information with you and make recommendations. All fees are confirmed by email before your enrolment.

NOTE: SPECIFIC COURSE COST CAN BE LOCATED IN THE DROP-DOWN MENU AT THE NATIONAL SKILLS WEBSITE (click on the link Nationalskills.com.au) UNDER THE COURSE/or QUALIFICATION.

Statement of Guarantee: National Skills Ensures Quality Training and Student Protection

At National Skills, our top priority is to provide all students with the highest level of training services they have paid for. We are committed to delivering comprehensive training and assessment, assessment-only options, recognition of prior learning, and short courses. Our corporate structure, governance, and financial management systems are designed to guarantee all enrolled students' training experience.

Administrators at National Skills, have extensive business experience, and training expertise, supported by commitment and integrity ensuring the continuity of training and successful completion for every student. Additionally, we employ continuous improvement and quality management practices to proactively identify and address any potential issues that may disrupt business operations or training outcomes. We aim to resolve these situations before any students are adversely affected.

Safeguarding Prepaid Fees or Fees Paid In Advance

National Skills follows a strict financial management policy and procedure to protect the fees paid in advance by individual students. These fees are controlled according to the regulations as outlined in the Standards for RTOs 2015 until the commencement of the training. This ensures that students' financial investment is secure and allocated appropriately.

In the event of an interruption, while a student is enrolled in a training program, we will notify the student of any changes in writing, allowing them sufficient time to respond. We value student input and provide an opportunity for them to express their agreement or offer feedback on the situation.

Protection for Non-Prepaid Students

For students who do not prepay their fees and receive invoices in arrears, National Skills will send each client/student an invoice upon the completion of their training. Qualification certificates are processed and issued on settlement of accounts. This process ensures transparency and maintains our commitment to financial integrity.

Ensuring Training for Lower Fee Courses

Our corporate structure, governance, and financial management systems guarantee training for all students enrolled at National Skills, regardless of the course fees. The CEO’s integrity, business experience, and training expertise further reinforce our commitment to ensuring every student's continuity and successful completion of training.

In the unlikely event that National Skills cancels a course, enrolled students will be entitled to a full refund without incurring any administrative charges or penalties. Furthermore, we are committed to assisting these students in finding an alternative Registered Training Organisation (RTO) offering the same qualification, ensuring they can continue their educational journey seamlessly.

Transparency and Accountability

National Skills prioritises transparency and accountability. We send all student records to the Australian Skills Quality Authority (ASQA), ensuring that they are accessible and can be verified as needed.

National Skills are proud that we provide quality training and ensure the best possible experience for our students. Our comprehensive safeguards, financial management practices, and commitment to proactive improvement enable us to deliver on our promises and support our student’s educational journey.

Cancellation Policies and Charges

Cancellation Policy

Students who have commenced their course will not be entitled to a refund, however, we will issue a Statement of Attainment for all units that have been satisfactorily completed.

Cooling Off Period

We offer a ten (10) day cooling-off period to our participants from the date of booking. If you decide to withdraw from the training during these ten days, you are entitled to a full refund. However, if the cooling-off period has passed, relevant cancellation charges will apply. If you cancel before the course begins, we will issue a full refund, please note that in this case a 15% fee (of the full course) will be withheld to cover administration costs. We endeavour to make our cancellation policy fair and transparent for all participants.

National Skills Course Cancellation

If National Skills needs to cancel or modify a course and make improvements to it, as required by the regulatory body ASQA (Australian Skills Quality Authority), our students will be granted extra time to complete these changes without incurring any additional fees. National Skills Management would like to emphasise that there are occasions when we have limited influence over the outcomes mandated by ASQA. In the uncommon circumstance where an entire qualification undergoes significant changes, National Skills Management wish to assure our students that we are committed to treating each student fairly and equitably.

Important to note: Like all registered training organisations, National Skills is subject to the regulations imposed by the Australian Standards Quality Authority, and we are legally obligated to follow their instructions. Although such situations are infrequent, we are committed to minimising the inconvenience to our students by extending the timeframe and adding little to no cost where feasible.

We recognise that students may need to invest additional time and effort to complete the updated version of the course. However, this comes with a distinct advantage, as graduates will receive the most up-to-date qualification recognised nationwide.

Group training cancellation policy:

For group training cancellations, please inform our administration at least 7 days before the training commencement date by sending an email to admin@nationalskills.com.au with your cancellation and refund request. Please note that cancellation charges may apply.

Withdrawal due to illness or hardship

National Skills understands that unforeseen circumstances such as illness or extreme hardship can affect a participant's ability to start a course or program. In such cases, we may, at our discretion, approve a refund of the fees paid.

However, the following conditions apply:

The participant must provide satisfactory evidence of the circumstances that led to their withdrawal, such as medical certificates.
A cancellation fee of 25% of the full course fees will be withheld.
Withdrawal must take place before the expiration of the course.
The refund amount depends on the completed coursework assessed by instructors. When a Statement of Attainment is issued, only the cost of the unfinished units will be refunded.

We recognise that each participant's situation is unique, and we are committed to handling such cases with empathy and understanding. We encourage participants to communicate with us if they face any challenges that may affect their ability to complete a course or program, and we will do our best to support them.

Course Extensions and Completion at National Skills

At National Skills, we understand that unexpected circumstances can occasionally hinder students from completing their courses within the initial timeframe. We do consider granting course extensions upon application.
To ensure a mutual understanding of expectations and confirm the applicant’s commitment, the applicant may be asked to negotiate an agreed end date that includes specific milestones negotiated by both parties.
Depending on the applicants’ progress and activity, they may be asked to submit a plan outlining dates for contact with a trainer, unit completion dates for submitting work, and an end date for successful completion of remaining units.

Note: It is crucial to acknowledge that while we empathise with these challenges, extending the enrolment period beyond the allocated time is not an obligatory commitment on our part. Administration reserves the right to assess and determine any associated costs.

Course Hold/Pause/Deferral

All Applications –Applicants must provide information

Any/all applications submitted via email must have your:

• Full Name:

• Course or Unit Name and Number:

• Reason for Application (e.g., Request an Appointment, Extension, Withdrawal)

• Explanation: Please provide a detailed explanation of the circumstances that have led to the application.

• Attach Relevant Documents: If applicable, please attach any relevant documents such as a medical certificate or doctor's letter.

Note: We assure you that all the information provided will be treated with the utmost confidentiality. Any personal information shared by individuals is stored in a highly secure location.

Requesting a Temporary Hold on Your Course

In certain situations, students may encounter unforeseen events that prevent them from continuing their studies. If you find yourself in such circumstances, you can request a hold on your course from National Skills. If your application is approved, this allows you to temporarily pause your studies for a period of up to six months.

Regular Contact with Trainers and Assessors is Required

Ongoing Progress & Solutions to Life Challenges

For a successful outcome, we encourage RPL & Full Course students to stay in touch with their trainers. If no activity or contact is made for an extended period, National Skills will request contact. Ignoring this request may result in course cancellation and forfeiture of fees.

Evidence shows that the most successful clients maintain regular communication and develop a rapport with an assessor to access additional resources and support. Prioritise communicating with National Skills, be proactive and avoid unnecessary anxiety or disruptions.

Some Examples: Contact Your Trainer

For guidance/or clarity on requirements and expectations.
When you find yourself avoiding coursework or task
For assistance with understanding course materials or concepts.
Immediately, if you decide an extension may be needed.
For feedback and guidance from your trainer on assignments or progress.
If personal challenges may/or are affecting your studies.
To share your achievements and milestones.

Our Attitude about you the Participant and the Learner:

We focus on developing your abilities and building on existing knowledge.
We encourage curiosity, critical thinking, and problem-solving skills.
We provide the necessary resources, guidance, and support for your success.

We recognise your unique learning needs and strengths.
We offer empathy and understanding for your background and challenges.
We strive to remove barriers or challenges to learning or success.
We believe in creating a comfortable learning environment.

Assessment Results-Overview

In our competency-based assessments, we assign the following grades only:

C = Competent
NYC = Not yet competent

For all candidates, it is necessary to demonstrate competency in all aspects of the specified unit.

Competent

A "Competent" outcome recognises that the participant/ or learner has successfully acquired the skills and knowledge to meet current industry standards. They have met the criteria and do not need to provide further evidence of understanding or skills. Competent is the equivalent of an “A” or Distinction.

Not Yet Competent

"Not Yet Competent" indicates that a learner has not YET demonstrated the required level of knowledge, skills, and competency to meet the standards set by industry standards. In this case, the learner is given another opportunity to do further study or practice and improve their abilities and/or knowledge before re-submitting their work and being re-assessed.

If a learner receives an "NYC" outcome, it does not mean failure, it provides them with an opportunity to identify areas for improvement and work towards meeting the competency standards.

Feedback from your Assessor

A “NOT YET COMPETENT” result necessitates the assessor to give you feedback that explains along with direction. You may be directed to specific chapters in the Learner Guide or given a link to the information that you need. If you are given feedback that is unclear or confusing, please contact your trainer for an appointment to discuss the feedback provided further.

Appeal a Result - Clause 6.2

The following steps outline the appeals process for National Skills, which enables students to request changes to decisions or processes of an official nature, primarily regarding academic or procedural matters.

1. Initial Discussion with Trainer or Assessor:

In the case of an appeal against specific assessment decisions, the student should first engage in a discussion with the relevant trainer or assessor.
During this discussion, the student must request a re-evaluation of the decision(s) in question.
The trainer or assessor will carefully consider the student's appeal, assess the need for any changes, and communicate their final decision to the student.

2. Appeal to the Management Team:

If the student remains dissatisfied with the trainer or assessor's decision, they have the right to escalate the appeal to the management team.
To initiate the formal appeal process, the student must provide a written notice of appeal addressed to National Skills for referral to the management team.
This notice must be submitted within five (5) days of receiving notification of the outcome of the trainer or assessor's re-evaluation process.

3. Principles for Submitting the Notice of Appeal:

The notice of appeal should be in writing and follow these principles when submitted to management:
1. It must be addressed to National Skills.
2. It must be submitted within the specified timeframe mentioned earlier. Failure to meet this deadline will result in the original result being upheld.
3. In the event of emergency circumstances that prevent the student from submitting the appeal within the specified timeframe (e.g., serious illness or injury), the student must provide a medical certificate supporting their case.
4. The notice of deferral, along with the medical certificate, must be submitted within three (3) working days of the conclusion date mentioned on the medical certificate.

4. Responsibility of National Skills (NS) Management:

Management is responsible for ensuring compliance with the appeal procedure and seeking resolution in all reasonable circumstances.
NS is also responsible for informing and assisting students with the appeal procedure, as well as providing appeal forms when needed.

5. Review of Appeals:

All appeals will be reviewed during the monthly management meeting.
If deemed appropriate, the appeals will lead to a review and continuous improvement process.

6. Seeking Independent Third-Party Resolution:

If, after following and exhausting the appeals procedure, the student remains unsatisfied with the resolution of the complaint, they have the option to request National Skills to refer the matter to an independent third party.

Complaints Resolution Policy & Procedure

Procedure for Complaint Resolution at National Skills (NS):

We value and respect the rights, beliefs, and cultures of all parties involved in the complaint resolution process. It is the responsibility of National Skills management to ensure adherence to the complaint procedure and that resolution is sought in all reasonable circumstances. This includes informing and assisting students with the complaint procedure and supply of complaint forms.

A student may lodge a complaint regarding the RTO; Third Party; Subcontractor or Trainer, however, there is also a provision for all stakeholders to make a counter-complaint if they feel aggrieved. For example, a Trainer may lodge a complaint against a student.

Direct Discussion: Contact the staff member and discuss your complaint respectfully and professionally. If you are not satisfied with the outcome and feel it cannot be resolved through direct discussion between the involved parties, move to step 2.

Engage NS CEO: If the need for mediation extends beyond discussion with the staff member, you will be encouraged to escalate the issue by discussing it with the CEO at National Skills.

Submit Complaint to CEO in Writing: All unresolved complaints must be formally submitted in writing. You will receive a copy of the relevant policy, which is also available on the NS website.

Note: All formal complaints must be submitted in writing via email or a hard copy (Australia Post) to National Skills management and will be heard and addressed, including a response to the aggrieved person, within five (5) working days of receipt.

Rights for All Stakeholders: A student may lodge a complaint regarding the RTO regarding a subcontractor or trainer/assessor. There is also a provision for all concerned stakeholders to make a complaint if they feel aggrieved. For example, a trainer may lodge a complaint against a student.

Appeals/Complaints - Excessive Delay Process to Resolutions

In case of a delay in the complaint or appeal process exceeding sixty (60) calendar days, National Skills will notify the complainant or appellant in writing.

The first written communication regarding the delay will be sent within five (5) days, reflecting National Skills' commitment to open and transparent processes and communication.

Regular updates on the progress of the matter will be provided to the complainant or appellant.

The updates will include reasons for the extended timeframe required to process and finalise the complaint or appeal.

Client/Student Behaviour Policy and Guidelines

1.0 Treat others with respect: Show respect towards fellow students, trainers, and staff members. This includes:

Speaking professionally and courteously.
Avoid any form of threatening or aggressive behaviour.
Promoting a safe and inclusive learning environment.

1.1 Maintain a positive learning environment: Foster an atmosphere that supports effective learning and growth by:

Encouraging open and constructive communication.
Respecting the opinions and perspectives of others.
Engaging in collaborative and supportive interactions.

1.2 Follow ethical guidelines: Uphold ethical standards and integrity in all aspects of your interactions within the learning community. This includes:

Respecting intellectual property rights and avoiding plagiarism.
Honouring confidentiality and respecting the privacy of others.
Acting honestly and fairly during assessments and evaluations.

1.3 Adhere to specific course guidelines: Comply with any additional guidelines or policies specific to your course of study. This may include:

Following safety protocols and guidelines relevant to the specific field of study.
Adhering to any professional codes of conduct or industry-specific standards.

By adhering to these behaviour guidelines, you contribute to a positive and respectful learning environment that benefits everyone involved.

Procedure for Persistent Inappropriate Behaviour

Step 1: Advising Inappropriate Behaviour

National Skills personnel will provide guidance and counselling to individuals displaying inappropriate behaviour, such as disruption, unwillingness to participate, or influencing others negatively.

Step 2: Formal Warning

If the disruptive behaviour persists despite counselling, a formal warning will be issued to the individual.

Step 3: Course Termination

If the behaviour continues after the formal warning, the individual will be asked to leave the course, and their access to the learning portal will be revoked.

Banned Substances:

Individuals who exhibit abusive behaviour, appear to be under the influence of banned substances, or pose threats to staff or others National Skills holds the right to immediately remove the client/student from the course without any possibility of a refund.

We prioritise creating a safe and respectful learning environment for all participants. By adhering to these behaviour guidelines, we can ensure a productive and positive educational experience for everyone involved.

Access and Equity

Our Commitment to Equal Training Opportunities

At our organisation, we provide training opportunities to individuals in a manner that is fair and equal for all. We believe in fostering access and equity by extending our programs to individuals who have been historically underrepresented. This includes women, individuals with disabilities, individuals from non-English-speaking backgrounds, Indigenous Australians, and those residing in rural or remote areas.

We ensure that all participants, regardless of their gender, culture, linguistic background, race, socio-economic background, disability, age, marital status, pregnancy, sexual orientation, or caregiving responsibilities, have equal access to our training programs. We recognise the importance of creating an inclusive environment that values diversity and promotes equal opportunities for everyone.

Contact Us for Access and Equity Concerns

If you have any questions or concerns regarding access and equity, we encourage you to reach out to our Chief Executive Officer. We are committed to addressing any issues raised and ensuring that access and equity are upheld throughout our training programs.

Chief Executive Officer

1300 417 006

Support for Learners with Special Needs at National Skills

At National Skills, we are committed to creating an inclusive learning environment for all individuals, including those with special needs. We provide personalised assistance to help learners succeed in their educational journey. While we strive to accommodate your needs, it's important to note that adjustments must be reasonable and within the scope of the course. If significant modifications hinder the assessment process, we may suggest alternative courses where success is attainable. We respect your privacy and assure you that any information shared about your special needs will be treated confidentially.

IMPORTANT: Please inform us of your specific requirements during the pre-enrolment interview/application process to ensure tailored support.

We believe in equal opportunities for all learners and offer comprehensive support services to make that belief a reality.

Self-Directed Learning

National Skills believes in empowering learners through self-directed learning. We encourage you to take ownership of your education and personal development.

Embrace self-directed learning by setting goals, managing your time effectively, and actively engaging with course materials. We provide resources, guidance, and support to facilitate your journey. Our courses foster independent thinking, problem-solving, and critical analysis.

Customise your learning experience, explore interests, and maximise outcomes. We nurture self-directed learners who are motivated, adaptable, and equipped for lifelong success.

Requirements for all submissions

Expectations for Answering Questions

Written answers for assessment:

Ensure that the assessor can understand your answer and what you are referring to. Put yourself in the assessor’s position and ask yourself.
- I know what I am referring to, however, the assessor may not understand important parts of my role, how can I explain additional information they may need clearly?
Read out loud the answer you have recorded on the assessment and identify where words or pieces of information are missing.
- Ask a family member or trusted friend/work colleague to read through your answer before submitting your work and ask them if they can understand what you mean.
Full sentences are recommended where you are asked to explain your knowledge or skills.
Some questions ask for a simple yes/no, this is acceptable where asked.

Verbal Explanations

Prepare well for assessment discussions with your assessor.
Create a relaxed environment minimising disruptions.
Take your time, the assessor has put aside adequate time for the assessment.
Where possible provide examples from your workplace or own experience.
Ask the assessor to rephrase a question if you are not clear on the expectation.

Plagiarism/referencing

While some fundamental questions may have straightforward answers, it is important that you express your understanding in your own words whenever possible.

It is essential to avoid plagiarism by not copying published information without giving proper credit to the source and presenting it as one's work.

Plagiarism is considered a serious breach of student conduct and can lead to termination from the course for failing to comply with VET requirements.

Therefore, when you utilise information or ideas from external sources, you must diligently acknowledge and reference the sources appropriately.

Example wording of a response:

According to the Work Health and Safety Act of 2011, “workers are advised of the outcome of any consultation promptly,” Therefore as a manager, I would have to act promptly to ensure everyone is aware of new procedures to follow or outcomes.

Course Exit Points

Nationally Accepted Qualifications under AQF

Statement of Attainment: Issued upon completion of all requirements for a specific Unit of Competency according to AQF.

Full Certificate or Diploma qualification: Attained when all components of a qualification are completed by AQF standards of competency.

Issuance of Qualifications: To be issued a nationally recognised qualification under AQF, candidates must:

Be assessed as competent in all units of competency in their enrolled program or course.
Marked as competent when the essential knowledge and skills components specified in the program or course are completed.

Exit Points for Partial Completion

Statement of Attendance: Provided for candidates who attend practical workshops or seminars but do not satisfactorily complete the assessments. All fees are met by the applicant.

Statement of Completion: Provided for non-accredited modules upon settlement of fees.

Acceptance of Exit Statements

Both documents (Statement of Attendance and Statement of Completion) may be considered acceptable as partial evidence for Recognition of Current Competency (RCC) or Recognition of Prior Learning (RPL).

Assessment Feedback and Improvement:

"Not Yet Competent" (NYC) usually applies when part of an assessment is missed or when the evidence provided is insufficient. Where possible opportunities for improvement are given, and candidates are asked to resubmit work worthy of their effort. Learning from mistakes and demonstrating improvement can lead to being marked competent.

Issuing Qualifications – The Timeline:

Qualifications are issued within 30 days after completing all the required units of the qualification and the payment of all fees due. This process involves ensuring that all units have been completed, assessed as competent, and supported by sufficient evidence of the participant's knowledge and skills.

Note: The issuance of qualifications is not solely dependent on when an assessor marks the work.

Standards and Policy for Issuing Qualifications

National Skills is responsible for issuing VET qualifications or Statements of Attainment to individuals who have been assessed as competent.

Basic Legal Guidelines - Issued Certificates

The issued qualification or statement must meet the requirements of the Australian Qualification Framework (AQF)
The National Skills logo is located on the face of the certificate.
The qualification code number and unit name are clearly stated on the face of the certificate.
A transcript or list of individual units is listed on the rear of the qualification or an attached document.
The qualification is linked to the Unique Student Identifier (USI) system, obtained, and confirmed during the enrolment process.
A certificate is provided to learners within 30 days after being deemed competent, except for cases where the learner has unpaid fees or has not provided a valid USI.
National Skills retains client records of completed units including completed qualification for a period of six months from the date they have been deemed competent. This may vary according to specific legislation for licensing.

Damage or Lost Certificate

Contact National Skills via email or phone to request to replace damaged or lost Certificates or Statements of Attainment. Applicants will be asked to provide identification and, Unique Student Identifier number, and pay the replacement fee of $40 before issuing a replacement.

Certificate – Digital or Hard Copy

Certificates, Statement of Attainment, and Certificate of Participation are issued electronically via email. Please note: A fee of $40 is applicable for requests to obtain a hard copy format before printing.

National Skills Practise for Timeline to Issue Certificate

All RTOs are required to issue qualification certificates within 30 days of determining competency.

National Skills strives to issue certificates within 21 days or even sooner once the assessment process is completed.

Please note that special circumstances, such as an appeal, may result in an extension of the regular timeframe.

Work Health and Safety

Safety measures

NS adheres strictly to the principles of Duty of Care for the safety of staff, students, and clients.
Your cooperation is essential in maintaining our good health and safety record.
If you, your trainer, or assessor identifies a risk during an activity, it will be halted.

Infection Control: Basic Guidelines

We prioritise promoting healthy training and assessing the environment and preventing the transmission of diseases, especially during the COVID-19 pandemic.

To play your part, please follow these guidelines:

Do not attend workshops or on-the-job training/or assessments if you are sick or have flu-like symptoms.
If recommended by your doctor, get tested for Covid-19 and inform your trainer of the results.
Wear masks, wash your hands frequently, and utilise provided hand sanitisers.
Maintain a minimum distance of 1.5 to 2 meters from others.
Practice proper cough etiquette.

By following these measures, we can ensure a safe and healthy learning environment for everyone.

National Skills Policies and Procedures

Legislative Requirements

National Skills training, assessments, and accounts are subject to government legislation. These responsibilities drive us as an organisation to ensure that we are compliant in every way including all clients, students and industries that we encounter.

Australian legislation is progressive and subject to ongoing change. National Skills staff are kept informed and are updated with current legislation in the industry.

Relevant Australian legislation is available online at https://www.legislation.gov.au

• Australian Human Rights Commission Act 1986

• Age Discrimination Act 2004

• Disability Discrimination Act 1992

• Racial Discrimination Act 1975

• Sex Discrimination Act 1984

• Australian Information Commissioner Act 2010

• Privacy Act 1988 (Privacy Act)

• National Vocational Education and Training Regulator Act 2011

• Child Protection (Prohibited Employment) Act 1998

• Work Health and Safety Act 2011

Student handbook

Information provided by National Skills (written or otherwise)

National Skills Pty Ltd T/A National Skills

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